Frequently Asked Questions
Everything you need to know about your Joe's Jeans shopping experience.
How do I find my perfect fit?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing down for our stretch denim and staying true to size for our 100% cotton heritage styles.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How should I care for my denim to ensure it lasts?
To preserve the color and elasticity of your jeans, we recommend washing them inside out in cold water with a mild detergent. Air drying is highly recommended to prevent shrinkage and fiber breakdown caused by high heat.
Do you offer international shipping?
Yes, Joe's Jeans ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also track your package directly through the 'Order History' section of your account profile.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment payments via Afterpay.